In-Store Pick Up:
We offer same-day pick up from our shop at 1414 Dundas St. W. Orders placed after 2pm will be ready for pickup the following day.
Select the Pick Up option on the shipping page, and proceed through checkout. Please wait to be notified by email as to when your order is available for pick up. Once you receive your notification, simply arrive anytime within our operating hours of 11am-3pm Wednesday to Sunday.
Delivery in Toronto:
We offer a courier service to deliver items locally to Toronto addresses. Local deliveries are made once a week on Saturday afternoon/evenings. Orders must be placed prior to 10 am on Saturday mornings, and are delivered from 11 am onwards. Specific times cannot be requested at this time. Local delivery is a flat rate of $12, or FREE for orders of $100 or more before taxes.
To have scones and/or cheese delivered, please contact us directly. Frozen Mini Scones are unable to be delivered at this time.
The courier will send you a text message to let you know that your order is on the way, and ring a doorbell/knock or leave a package safely with a concierge. Contactless drop offs are preferred at this time. We confirm addresses in Google maps and we take a picture of items left at an address for our records. If you would like to sign for a delivery, please get in touch with us when placing your order. You may incur additional charges for this service.
We use Canada Post for all other shipping destinations. You are able to choose your shipping speed at checkout, and shipping rates are calculated automatically by Canada Post based on weight of the parcel & final destination.
Canada Post picks up all orders on Friday. Orders placed prior 12 PM on Thursday are picked up by Canada Post the next day (Friday). Any orders placed after 12 PM on Thursday will be shipped out on the following Friday.
Once your order is packed and a Canada Post label is created, you will be emailed a tracking number through our automated system. Once your parcel is picked up and scanned, you will begin to see movement through the Canada Post tracking system.
Terms and Conditions: Once a package leaves our doors, it is put into the hands of Canada Post. Please know that Canada Post has been upfront that they have been experiencing delays during the Covid-19 pandemic. Additionally, expected arrival dates estimated by the Canada Post system (which are mirrored on our shipping portal) are just that - estimates - and actual arrival times may not be as expected. Additionally, if your package is reading as delivered, but you still haven't received it, it might still be on its way. For any shipping issues, please contact Canada Post's customer service directly.
With an increase in online ordering and home deliveries, unfortunately there has also been an increase in theft. We are doing our best to make sure that your package arrives to you safely. If you are concerned about package theft, you can request to have your package held at the post office for you to retrieve at your convenience.
We are unable to replace packages that have been stolen after delivery.
If you input incorrect shipping information and your package is returned to us, you can either be refunded for the order (less shipping) or choose to have your parcel reshipped for the additional shipping cost. Please use extra care when inputting delivery information.