In-Store Pick Up:
We offer same-day/next day pick up from our shop at 1414 Dundas St. W. Orders placed after 2pm will be ready for pickup the following day.
Select the Pick Up option on the shipping page, and proceed through checkout. Please wait to be notified by email as to when your order is available for pick up (typically same day or next day). Once you receive your notification, pickup anytime within our operating hours of 11am-3pm Wednesday to Sunday.
Local Delivery in Toronto:
We offer a courier service to deliver items locally at a flat rate of $12 within a 30 km radius of our shop. If your address qualifies for Local Delivery, it will appear as a shipping option at checkout.
Local deliveries are made daily Thursday through Sunday. Orders must be placed prior to 3 pm to be delivered next-day. Orders placed Sunday-Wednesday are dispatched on Thursday.
To have Freshly Baked Scones delivered by Local Delivery, you must schedule your pre-order by choosing a date in the pink boxes at the top of the product page. Your order will be delivered on the date that you choose - NOT next-day.
Orders are dispatched at 11 am, and are delivered from then onward. Specific times cannot be requested.
The courier will send you an alert to let you know that your order is on the way, and ring a doorbell/knock. For condos or doorman buildings, please provide a buzzer code. Contactless drop offs/porch drops are preferred at this time. To ensure accuracy, all parcels are tracked via QR code and drivers are only able to deliver a parcel if they are within 100 ft of the delivery address. A picture is also taken of the items at their destination for our records. If you would like to sign for a delivery or have special instructions, please leave a note on your order or get in touch with us directly.
We use Canada Post to ship to all other destinations. You are able to choose your shipping speed at checkout, and shipping rates are calculated automatically by Canada Post based on weight of the parcel & final destination.
*Please note that the shipping speeds displayed at checkout do not include processing time.* Canada Post picks up all orders on Fridays, and the weekly cutoff is 12 PM on Thursday. Any orders placed after 12 PM on Thursday will be shipped out on the following Friday.
Once your order is packed and a Canada Post label is created, you will be emailed a tracking number through our automated system. Once your parcel is picked up and scanned, you will begin to see movement through the Canada Post tracking system.
Terms and Conditions: Once a package leaves our doors, it is put into the hands of Canada Post. Additionally, expected arrival dates estimated by the Canada Post system (which are mirrored on our shipping portal) are just that - estimates - and actual arrival times may not be as expected. Additionally, if your package is reading as delivered, but you still haven't received it, it might still be on its way. For any shipping issues, please contact Canada Post's customer service directly.
With an increase in online ordering and home deliveries, unfortunately there has also been an increase in theft. We are doing our best to make sure that your package arrives to you safely. If you are concerned about package theft, please contact us directly with instructions on how to deliver to you most securely.
We are unable to replace packages that have been stolen after delivery or lost in the mail.
If you input incorrect shipping information and your package is returned to us, you can either be refunded for the order (less shipping) or choose to have your parcel reshipped for the additional shipping cost. Please use extra care when inputting delivery information.