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FAQ

I want scones!

Freshly baked scones are available by pre-order or upon walk-in at the cafe :)  

To be guaranteed, we recommend placing a pre-order here.  Pre-orders go live online weekly on Sunday's at 3:30 pm.  Items placed in the cart are not held - please process your order promptly to avoid disappointment.  Be sure to choose your pickup date from the options at the top of the page. Frozen Ready-to-Bake Scones may be picked up anytime during shop hours.  

Scones are available a la carte for walk-in during shop hours, however quantities are limited and freshly baked items are first-come-first-served.  Feel free to give us a call if you would like anything held to the side!  We are always happy to help.

What are my pickup and delivery options?  Can I have scones and/or Afternoon Tea shipped?

For all of the details and information about pickup, shipping, and Local Delivery, please see the Shipping Info page.

Can I make modifications/omissions to the Afternoon Tea for One box?

Absolutely!  We always try our best to accommodate dietary restrictions and aversions.  Please feel free to send us an email with your request and we will let you know what is possible. 

Unfortunately, we are unable to offer gluten free or vegan Afternoon Tea boxes at this time.

Do you offer afternoon tea catering?  

Yes!  We offer the same menu items that you see in our Afternoon Tea for One box in a bulk/catering format, as well as boxes of freshly made scones in mini or large sizes.  Please feel free to get in touch with us via email for any catering questions!

We do not offer on-site service staff or china rentals, but are always happy to help with recommendations for these services.

Are you resuming your seated tea service?

Unfortunately, we have no plans to resume seated service. The hospitality industry is facing new and unprecedented challenges, and so much has changed within our facility over the past year and a half that we no longer have the physical space or staffing to offer dine-in at this time.

Do you sell clotted cream?

We are so happy to share that import of British clotted cream has been reinstated, and it is available again in the shop, and for pre-order online here!  Best news EVER. 

We are also offer our house-made whipped creme fraiche - a light, fluffy and tart cream spread, which is also available by the jar or by the ounce in the cafe! 

When will my order be shipped?

Canada Post picks up all shipped orders on Fridays.  Orders placed prior 12 PM on Thursday are picked up by Canada Post the next day (Friday). Any orders placed after 12 PM on Thursday will be shipped out on the following Friday. 

Once your order is packed and a Canada Post label is created, you will be emailed a tracking number through our automated system.  Once your parcel is picked up and scanned, you will begin to see movement through the Canada Post tracking system.

My Canada Post tracking information is showing delays, errors, or my package has not arrived on the estimated date of arrival.  Can you help?

Once a package leaves our doors, it is put into the hands of Canada Post.  Please know that Canada Post has been upfront that they have been experiencing delays due to the Covid-19 pandemic. Additionally, expected arrival dates estimated by the Canada Post system (which are mirrored on our shipping portal) are just that - estimates - and actual arrival times may not be as expected. For any shipping issues, please contact Canada Post's customer service directly.

If you input incorrect shipping information and your package is returned to us, you can either be refunded for the order (less shipping) or choose to have your parcel reshipped for the additional shipping cost.  

My parcel has been lost in the mail, or has arrived damaged due to the shipping process.  Can you help?

In the event that a parcel never arrives or arrives damaged, we will work together to file an insurance claim with Canada Post.  This process takes about a month or more, and requires the cooperation of both the shipper and receiver.  Once the claim has been successful, we will either refund the order or replace your items.  If any items have gone out of stock in the interim, a refund will be issued for these items.

Do you accept returns?

Unfortunately, we are not able to accept returns on any grocery/food items, including jam and tea, even if they are sealed, according to food safety regulations.  We do offer returns for all undamaged and unused homeware goods within 14 days of purchase with the original proof of purchase. In the case of an exchange of an online order, the customer is responsible for all shipping charges from and to the customer's location.  During Covid-19, returned items will be held in quarantine for 7 days once they are received for safe inspection by our team.  Once they are deemed in re-sellable condition, the return will be issued.